Refund policy

Paid purchases are non-refundable

Browsing ruwanjaya.lk and posting standard ads is free. Payments are taken only for optional promotion packages — featured listings, highlighted ads and similar upgrades. Once a payment has been received and verified, the amount is non-refundable: it is used to run the promotion you selected for its agreed period, and no refund is given for change of mind, an ad that attracts no enquiries, or a sale that does not go through.

Promotions start only after payment is verified

Bank-transfer slips are checked manually, and card payments are confirmed by the payment gateway, before any promotion is activated. If a payment cannot be verified, the promotion is not activated and nothing is charged — the request simply stays open or is declined.

Failed, duplicate or mistaken payments

If a payment failed, was taken twice, or was sent by mistake, tell us through the contact page with the date, amount and slip or receipt. Payments that could not be delivered — for example a duplicate charge for one promotion — are corrected or returned after verification.

Removing or closing ads

Deleting an ad, marking it sold, or having it removed for breaking the rules does not create a refund entitlement, because the promotion has already run. Purchased promotion time is tied to the ad it was bought for and cannot be transferred or paid out as cash.

Before launch

These draft terms are informational and are not legal advice. The final refund and cancellation terms, the legal operator's details, and any rights that apply under Sri Lankan consumer law must be completed and reviewed before the public launch.